Where the Truth Lives: Listening Before Leading

Computer Screen showing the first slide of the employee input survey

Ten years in.

A successful firm build. Multiple iterations, constant growth, shifting roles, evolving goals, and a million moving parts. But with the first decade now in the rearview, a deeper question emerged:

Who are we now? What do we stand for? And where are we going next?

The answer didn't come from an off-site retreat in an ivory tower, a new strategy deck, or a top-down leadership mandate. It came from the team.

We began by asking the people closest to the work. The ones who serve the clients, spot the friction, and carry the culture.

We built a custom survey. Not a "rate your job satisfaction" form, but a tool to surface real insights, blind spots, and unspoken truths.

The results? "Refreshing. Eye-opening. Energizing." That's how the leadership team described the experience.

From that input, we redefined the firm's core values, not as a branding exercise, but as a compass for decision-making in the next chapter.

If you're leading a company, a division, a team, or building something meaningful, don't forget where the truth lives:

Not in the tower. On the front lines.