From a 700,000-person webinar to a $12K certification—and even a game with my daughter—this post explores how powerful lessons can come from anywhere, if you’re open to learning in every moment.

A Mother’s Day reflection on the quiet power of presence and how the example set at home shapes the way we lead.

He was successful on paper until the weight of doing it all finally caught up. This post unpacks the hidden cost of success when it comes at the expense of peace, alignment, and meaning. Because if it costs you your peace, it’s too high a price to pay.

A simple question changed how I view leadership forever, and it started with a dream about a doughnut shop. True leadership isn’t about getting work done; it’s about helping people become who they want to be.

"I just want to have control of my schedule!"

That was the exasperated cry as another day slipped through their fingers.

Tasks kept piling up. Fires needed putting out. People needed things.

"What do I do? How do I get control?"

"Do you sell to the problem or the solution?"

This question caused me to pause.

In B2B sales, how often do we sell something that doesn't, at its core, solve a problem?

"The laptops don't have cameras?"

That was the shocked response when a colleague discovered their brand-new work laptops were missing a now-essential feature.

Watching my daughter attack a new puzzle, I was a bit baffled. Upon dumping out the pieces, she quickly assembled one of the characters. It did not bother her that half of the pieces weren't visible. Besides this obvious obstacle, the idea of starting with the border first—something I had always assumed was the "right way"—never crossed her mind.

After over a decade in Account Management and Renewals—overseeing 10,000 transactions ranging from $400 to $40 million and totaling over $1 billion in revenue—I’ve learned a few things. Here are the ten most important lessons that drive success in renewals and account management.

1. The Current Contract is Your Anchor (and Sets Up the Next One)

I’ve attended my fair share of regularly scheduled team calls—as both an attendee and an emcee. I’ve seen the good, the bad, and the downright ugly.

The best meetings all share one thing: they feel personal. There’s always plenty to discuss, and time is valuable, but the most impactful agenda item?